BBB of Western Michigan, Inc.
Serving 38 counties in the Western Michigan Area
Trust Building
40 Pearl NW Suite 354
Grand Rapids, MI 49503
(616) 774-8236 (Grand Rapids area)
(800) 684-3222 (from Western Michigan only)
(616) 774-2014 (FAX)
Kenneth J. Vander Meeden, President & CEO
bbbceo@iserv.net Primary contact for all administrative, legal, financial and policy related issues. Contact also for all speaking engagements, media contacts and complaints about BBB performance.
Barbara Krzemien, Director of Operations
bbbops@iserv.net Primary contact for membership information, accounts receivable/payable, local charity information and auto related arbitrations.
Terry Glenn, Trade Practice Supervisor
bbbprob@iserv.net Primary contact for all consumer and business complaints; trained mediator and contact for all, NON-AUTO ARBITRATIONS.
Sheila Balczak, Customer Information Specialist
bbbqep@iserv.net Reliability reports, information requests and general information
Melissa Caldwell, Customer Information Specialist
bbbinfo@iserv.net Reliability reports, information requests and general information
Robert Morris, Program Administrator
bbbads@iserv.net Primary contact for all advertising complaints and questions and all BBB news releases.
Adam Offenbecker, MIS System Analyst
bbbcis@iserv.net Responsible for all MIS related items and Voice Response System.